Why isn't Netflix working?
If Netflix isn’t working, you may be experiencing a network connectivity issue, an issue with your device, or an issue with your Netflix app or account. To get back to watching, first check if there is an error code or error message on-screen. If your issue has a code or message, enter that code or message into the search bar on help.netflix.com. From there, you’ll be given steps tailored to the issue you’re seeing.
If your issue does not have an error code or message, search for the problem you’re experiencing on help.netflix.com. Example issues include seeing a black screen, or being unable to sign in.
If you’ve searched for an article but still can’t watch, check to see if we've reported any service outages. It's pretty rare, but sometimes we have problems connecting to the internet, too.
Using Netflix on your Xbox.
Welcome to Netflix on your Xbox! Use this article to learn about Netflix features and how to set up and sign out of your account. If you're unsure if your device supports Netflix, follow the steps on the Set up Netflix tab to attempt to locate the Netflix app.
Netflix is available on Xbox 360 and Xbox One.
Supported Regions: Netflix is available on Xbox 360 in all regions that have both Netflix and Xbox Live service.
Navigation: Scroll up and down to browse through genres tailored specifically for you. Press Y to search for a specific title. If you have the Xbox Kinect with your Xbox 360, say "Xbox" to see a list of voice commands.
Resolution: Stream movies up to 720p. Titles with an HD symbol will stream in high definition if your Internet connection supports 5 megabits per second or more.
Subtitles & Alternate Audio: Start playback and then select the Audio and subtitles icon to turn on subtitles if they are available for that movie or TV show. Select titles will also be available for playback in Dolby Digital Plus 5.1 Surround Sound from this screen if your Internet connection speed is 5 megabits per second or more.
Netflix streaming features on supported devices include:
Search: Pressing Y on your Xbox One controller from within the Netflix app will bring you to the search page.
Profiles, Kids Section, Sign Out: Pressing B within the Netflix app takes you to the Netflix Menu, allowing you to change profiles, switch to the Kids section, or reach the settings page to sign out of your Netflix account.
Subtitles & Alternate Audio:
You can also stream select titles with Dolby Atmos audio, visit our article about using Dolby Atmos with Netflix for more information.
Xbox One S.
Netflix streaming features on supported devices include:
Search: Pressing Y on your Xbox One S controller from within the Netflix app will bring you to the search page.
Profiles, Kids Section, Sign Out: Pressing B within the Netflix app takes you to the Netflix Menu, allowing you to change profiles, switch to the Kids section, or reach the settings page to sign out of your Netflix account.
Subtitles & Alternate Audio:
You can also stream select titles with Dolby Atmos audio, visit our article about using Dolby Atmos with Netflix for more information.
Xbox One X.
Netflix streaming features on supported devices include:
Search: Pressing Y on your Xbox One X controller from within the Netflix app will bring you to the search page.
Profiles, Kids Section, Sign Out: Pressing B within the Netflix app takes you to the Netflix Menu, allowing you to change profiles, switch to the Kids section, or reach the settings page to sign out of your Netflix account.
Subtitles & Alternate Audio:
You can also stream select titles with Dolby Atmos audio, visit our article about using Dolby Atmos with Netflix for more information.
To connect your Xbox to your Netflix account, make sure you are signed in to your Xbox LIVE account, then follow the steps for your device below. Visit Microsoft's support site if you need help connecting to an Xbox LIVE account.
Download the Netflix app.
Before you get started with the steps below, make sure you are signed into your Xbox Live account. If you need any further assistance with this, please visit Microsoft's support site.
From the Xbox 360 Dashboard, navigate to Apps .
Select the Netflix tile to begin downloading the app.
When the download is complete, continue with the steps below.
From the Xbox 360 Dashboard, navigate to the Apps section, then select the Netflix tile.
If you do not see Sign In , select Yes on the Are you a member of Netflix? screen.
Enter your Netflix email address and password.
Your device is now connected to your Netflix account. Enjoy!
If you're having trouble downloading the Netflix app on your device, it may be due to an issue with your Internet connection. Please visit Troubleshooting Network Connection Issues for help resolving this issue.
If you're seeing a specific error message when attempting to download Netflix to your device, you may need to reach out to the device manufacturer for further assistance.
Download the Netflix app.
Please note that Netflix is only available on Xbox One in regions that have both Netflix and Xbox Live service.
Begin from the Home screen on your Xbox One.
Scroll right to access the Store.
In the Apps section, select Netflix.
Once the app has finished downloading, select Launch to sign in to Netflix.
When the download is complete, continue with the steps below.
Select Netflix from the Home screen.
Select Member Sign In.
Enter your Netflix email address and password.
Your device is now connected to your Netflix account. Enjoy!
If you're having trouble downloading the Netflix app on your device, it may be due to an issue with your Internet connection. Please visit Troubleshooting Network Connection Issues for help resolving this issue.
If you're seeing a specific error message when attempting to download Netflix to your device, you may need to reach out to the device manufacturer for further assistance.
Xbox One S.
Download the Netflix app.
Please note that Netflix is only available on Xbox One S in regions that have both Netflix and Xbox Live service.
Begin from the Home screen on your Xbox One S.
Scroll right to access the Store .
In the Apps section, select Netflix .
Once the app has finished downloading, select Launch to sign in to Netflix.
When the download is complete, continue with the steps below.
Select Netflix from the Home screen.
Select Member Sign In .
Enter your Netflix email address and password.
Your device is now connected to your Netflix account. Enjoy!
If you're having trouble downloading the Netflix app on your device, it may be due to an issue with your Internet connection. Please visit Troubleshooting Network Connection Issues for help resolving this issue.
If you're seeing a specific error message when attempting to download Netflix to your device, you may need to reach out to the device manufacturer for further assistance.
Xbox One X.
Download the Netflix app.
Please note that Netflix is only available on Xbox One X in regions that have both Netflix and Xbox Live service.
Begin from the Home screen on your Xbox One X.
Scroll right to access the Store .
In the Apps section, select Netflix .
Once the app has finished downloading, select Launch to sign in to Netflix.
When the download is complete, continue with the steps below.
Select Netflix from the Home screen.
Select Member Sign In .
Enter your Netflix email address and password.
Your device is now connected to your Netflix account. Enjoy!
If you're having trouble downloading the Netflix app on your device, it may be due to an issue with your Internet connection. Please visit Troubleshooting Network Connection Issues for help resolving this issue.
If you're seeing a specific error message when attempting to download Netflix to your device, you may need to reach out to the device manufacturer for further assistance.
To sign out of the Netflix account on your device, follow the steps below.
Your Netflix account is associated with any Xbox Gamertag that has used the service. Use one of the following options to associate your Gamertag with a different Netflix account:
Begin from the Netflix home screen.
Navigate up and select Settings or the Gear icon .
Select Sign out .
Select Yes to confirm.
You will now be given the option to sign in as a different Netflix member.
From within the Netflix app, use the arrows on your remote to enter the following sequence:
Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up .
Select Sign out , Start Over , Deactivate , or Reset .
You will now be given the option to sign in as a different Netflix member.
If you wish to disconnect your Netflix account from all Gamertags associated with your membership, you can disconnect all devices from the Netflix website.
Launch the Netflix app from the Xbox One home screen.
Once inside the Netflix app, locate the Menu Row or press the B button on the controller.
From the on-screen menu, select the gear icon ( ) on the right.
Sign back in and try Netflix again.
If you cannot locate the Gear icon:
From within the Netflix app, use the arrows on your remote to enter the following sequence:
Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up .
Select Sign out , Start Over , Deactivate , or Reset .
Sign back in and try Netflix again.
Xbox One S.
Begin from the Netflix home screen.
Navigate up and select Settings or the Gear icon .
Select Sign out .
Select Yes to confirm.
You will now be given the option to sign in as a different Netflix member.
From within the Netflix app, use the arrows on your remote to enter the following sequence:
Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up .
Select Sign out , Start Over , Deactivate , or Reset .
You will now be given the option to sign in as a different Netflix member.
Xbox One X.
Begin from the Netflix home screen.
Navigate up and select Settings or the Gear icon .
Select Sign out .
Select Yes to confirm.
You will now be given the option to sign in as a different Netflix member.
From within the Netflix app, use the arrows on your remote to enter the following sequence:
Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up .
Select Sign out , Start Over , Deactivate , or Reset .
You will now be given the option to sign in as a different Netflix member.
Netflix is available in Ultra HD on the Xbox One S and Xbox One X. To stream in Ultra HD, you will need:
A 2014 or newer Ultra HD TV with the Netflix app.
A plan that supports streaming in Ultra HD. You can check which plan you're currently on at Netflix.com/ChangePlan.
Streaming quality set to High or Auto . More information about video quality settings can be found in our playback settings article.
Netflix xbox one
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Instant Entertainment.
Award-winning original content. Endless romance, sci-fi and comedy. Even a special section for kids. Netflix streams all your favorite TV shows and movies instantly to your Xbox One in 4K. It’s fast. It’s easy. It’s changing the world of entertainment.
Your Shows Your Way.
The more you watch, the better Netflix gets at recommending TV shows and films just for you. Binge on titles like Master of None and Stranger Things and family-friendly kids content like an interactive experience with Puss in Book Trapped In An Epic Tale.
Your first month is on us.
Ready to watch? We’ve got your first month covered. No commitments. No contracts. No hidden fees. And you can cancel anytime.
Setup Overview.
Become a Netflix Member.
Become a Netflix streaming member and instantly watch thousands of TV shows & movies on your Xbox One console. Not a member? Sign up now for your free one-month trial.
Get an Xbox Live Membership.
Take your Xbox One online for games, HD movies and more.
Sign-in on your Xbox One.
Once you're a Netflix member, download the Netflix app on your Xbox One, sign in to your Netflix account, and start streaming your favorite TV shows & movies.
Xbox One's Netflix-Style Game Pass Service Adding These 7 Games In December.
Come December, all the mainline Gears of War games will be in the Xbox Game Pass library.
Last updated by Eddie Makuch on November 21, 2017 at 4:04PM.
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Microsoft has announced the next wave of Xbox Game Pass titles. Coming on December 1 to the Xbox One service are seven games, including some big names like Gears of War 4 and the original Mass Effect. When Gears of War 4 is added, it will mean that every Gears of War game is now in the Xbox Game Pass library. The others include Gears of War 1-3, along with Gears of War: Judgment and Gears of War: Ultimate Edition (which is a remaster of the first game).
To encourage people to sign up, Microsoft has cut the price of a one-month Game Pass membership to just $1 for new subscribers. This promotion runs until November 27. After your first month, you'll have to pay $10 per month to continue. Alongside this, Microsoft is offering one-month Xbox Live Gold memberships for just $1 if you're a new subscriber.
In other Game Pass news, Microsoft will launch the service in Korea on December 1, becoming the 40th market where you can use Game Pass. There are more than 100 games (including backwards-compatible Xbox 360 titles) in the Game Pass library, including Metal Gear Solid V: The Phantom Pain, Halo 5, and Sunset Overdrive. You can see a full roundup of all the Xbox Game Pass titles here.
Microsoft's 'Netflix for Xbox' will let you play Halo 6 on day one.
Exclusive first-party games will now arrive day-and-date on the Xbox Game Pass subscription service.
You'll never have to buy another Halo, Forza, Gears of War or Crackdown again. if you subscribe instead.
Last year, Microsoft dared to ask -- what if playing games on Xbox was like watching a movie on Netflix? For $10, £8 or AU$11 a month, the Xbox Game Pass would let tiy download any game of your choice instead. But the early days of the Xbox Game Pass were a bit too much like the early days of Netflix: chock-full of older content, but with almost none of the recent releases you'd really want.
Today, that changes. Microsoft announced Tuesday that every first-party Xbox One exclusive will now be available to subscribers on launch day -- meaning that subscribers will never have to buy another Halo, Forza, Crackdown or Gears of War game again.
(It's kind of like how Netflix spends billions on original shows like Stranger Things and The Crown , then lets you binge them right away and all at once.)
Confirmed games so far include the highly-anticipated Sea of Thieves, State of Decay 2 and Crackdown 3, but Microsoft specifically namedrops "future unannounced games" in the Halo, Forza and Gears of War franchises as well. So no, we're not just connecting the dots.
Just note that Microsoft's only promising day-and-date releases for those games that are developed by Microsoft itself in its own internal studios -- which means high-profile multi-platform games (like the next Call of Duty, Grand Theft Auto and your favorite sports titles) probably won't be on the list.
You might be wondering: Since you don't actually own these games (and yet they live on your hard drive) what happens to them if you ever pause or cancel your subscription? Microsoft says they won't ever be forcibly deleted from your hard drive -- even if they're removed from the Game Pass library -- but you will lose access to them until you subscribe again.
Microsoft also announced a new, 6-month Xbox Game Pass subscription card to be sold at partner retailers like GameStop for $60. The 6-month subscription card will be available March 20.
The company offers a free 14-day trial if you want to give Xbox Game Pass a spin.
With contribution from Sean Hollister.
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Xbox One S: 4K, HDR and what you need to know.
The highly anticipated, newly designed Xbox One S starts hitting shelves today. Since Xbox One S features 4K Ultra HD Blu-ray, 4K video streaming and High Dynamic Range (HDR) for games and video, we wanted to ensure those who are about to unbox their new console know all the ins-and-outs when it comes to 4K, HDR and what you need to do in order to enable your 4K TV.
Getting Started: Three Things You’ll Need to Experience 4K.
Before you can experience 4K and HDR games and video, you’ll need to make sure you’re set up properly and have the right equipment.
1. You’ll need a 4K capable device.
Good news, the Xbox One S is 4K Ultra HD capable.
To check if you have a 4K TV, you can consult the packaging or manual for your TV. Different manufacturers have different names, but here are somethings to look for:
Commonly used names for 4K: 4K, 4K Ultra HD, UHD, UHD 4K, SUHD TV, Ultra HD, Ultra UDTV, 2160p Listed resolutions or modes: 3840 x 2160 at 24 Hz, 50 Hz, or 60 Hz Commonly used names for HDR10: HDR Premium, High Dynamic Range, HDR, UHD Color, Ultra HD Premium, Ultra HD deep color.
To check your TV’s 4K and HDR capabilities, with your Xbox One S connected and on, double-tap the Xbox button on the controller to open the guide. Choose Settings > All settings > Display & sound , then choose Advanced video settings > 4K TV details .
If your system should support 4K and HDR but it isn’t working (for example, you can’t select the 4K UHD resolution, 4K features aren’t supported in the 4K TV details screen, 4K content won’t play, or you’re seeing video quality problems), click here for some help.
If you are using a monitor, you’ll also need to check if it is compatible.
Pop in your favorite 4K UHD Blu-ray disc or open the Netflix app. As a reminder, if you want to check out programs in 4K on Netflix, make sure you have a subscription plan through Netflix that supports streaming in Ultra HD. More info can be found here.
We also wanted to provide information on 4K, HDR and resources for trouble shooting – all in one spot:
A simple question, but not everyone knows the answer. 4K is a new standard for consumer televisions. The industry term is 4K UHD but you may also see this referred to by various manufacturers as 4K Ultra HD or 4K Ultra High Definition. 4K UHD packs in four times the pixels (3840×2160) of a 1080p HDTV (1920 x 1080). This makes for a sharper, more detailed picture. To experience 4K, you must have three things: a 4K TV, a device that can play 4K content (like Xbox One S), and 4K content (like a new UHD Blu-ray or access to a streaming service that supports 4K, like Netflix).
In addition to supporting 4K video content when used in conjunction with a 4K TV, Xbox One S will also upscale non-4K content to display at 4K when paired with a 4K TV. When you set your console resolution to 4K UHD, everything on the console — Home, games, and apps—will display at 4K. 4K content is displayed in its native 4K resolution, and other content (like 1080p content) is upscaled to 4K.
To set your resolution and upscale everything to 4K, double-tap the Xbox button to open the guide, go to Settings > All settings , then choose Display & sound > Video output . For TV resolution , select 4K UHD .
HDR is an acronym for High Dynamic Range. With HDR color support on your Xbox One S, your TV can display deeper colors and richer contrast, meaning the picture will appear more vibrant and realistic than on a regular HDTV.
To display HDR, you must have an HDR capable TV, and HDR content. Content that’s recorded for regular TV and non-HDR games won’t appear different—to see true HDR, look for HDR Ultra HD Blu-ray discs, HDR content in video streaming apps, and HDR games.
There are two HDR formats that your TV manufacturer can choose to support: HDR10 and Dolby Vision. Your TV must support HDR10 to display HDR content from your Xbox One S. See Troubleshooting 4K and HDR on Xbox One S for more info.
If your 4K TV is set up correctly, it should automatically play HDR content—you don’t have to change anything on your Xbox One S.
Check your TV’s settings menu to make sure HDR is turned on. We have seen that some TVs come with HDR-off by default. Your TV must also support the HDR10 media profile to display HDR with Xbox One S.
If you have changed the video settings on your Xbox One S and want to double check that HDR is enabled, double-tap the Xbox button to open the guide, go to Settings > All settings , choose Display & sound > Video output , then choose Advanced video settings . Both the Allow 4K and the Allow HDR settings should be checked if you want HDR on.
Connecting your Xbox One S to a 4K TV.
If you have upgraded from an HDTV to 4K UHD TV, you may need to upgrade your cable as well. Getting all those 4K UHD pixels from your Xbox One S to your TV requires use of a High Speed HDMI cable . Xbox One consoles have all shipped with a High Speed HDMI cable, including Xbox One S.
If you are using a device to pass-through the HDMI signal, such as an AVR or a device that extends the length of the HDMI connection, that device must also be capable of supporting 4K UHD and HDCP2.2. If you are experiencing problems, make sure you are not using an older, Standard HDMI cable, and eliminate any additional devices between the Xbox One S and the television.
For best results, use the cable that is included with your Xbox One S and connect your Xbox One S directly to your 4K UHD TV.
Calibrating Your Television.
Once your Xbox One S is setup and ready to go, you may want to fine-tune your TV to get the best possible picture. The Xbox One S includes a very simple HDTV calibration walk-through, which can help optimize your brightness, contrast, and color to get the best possible picture for your Games and Movies. To access this feature, go to Settings > Display & sound > Video output > Calibrate HDTV . Here you can walk through a few simple steps to improve your visual experience.
Modern televisions do a lot of work to process incoming video signals. Sometimes the television’s onboard processing effects can introduce latency, often called display lag, between what is going into the TV and what the player sees on screen. For watching movies and videos, these few milliseconds of latency are not noticeable. However, for fast-paced gaming this lag can introduce a very small delay between when you press a button and when the character reacts on screen. Many modern TV’s implement a setting called “Game Mode” which reduces the amount of processing the TV does, thereby reducing the latency between the game and the screen. For gamers looking to maximize the responsiveness when playing competitively, we suggest trying your TV in “Game Mode” to see if that improves your experience.
What if I don’t have a 4K TV?
Xbox One S automatically scales down any 4K and HDR content to the resolution your TV supports.
If you’ve done everything right but 4K doesn’t work or you don’t see these settings, see Troubleshooting 4K and HDR on Xbox One S.
Note: You must have an Xbox One S console and a 4K TV with HDR10 support to display 4K and HDR content. If you’re not sure, see Troubleshooting 4K and HDR on Xbox One S to learn how to check your console and TV.
Microsoft’s Xbox boss explains how its push into Netflix-style gaming heralds a brand-new business model in video games.
Microsoft made a major move toward Netflix-style subscriptions for Xbox games this week. The move is the latest of several ambitious additions to the Xbox One platform. Business Insider spoke with Xbox lead Phil Spencer about the latest changes in a phone interview this week. Spencer hints that Xbox Game Pass could be the herald of a new business model in video games, beyond paying $60 for a new game or microtransactions in a free-to-play game.
Microsoft's Xbox One isn't the best-selling console on the market (that's the PlayStation 4), nor is it the hot new thing (that's the Nintendo Switch). It is, however, the most ambitious.
Here are just a few examples:
The Xbox One has the Game Preview program, similar to Steam's Early Access, which allows players to buy and play games that are still in development.В The Xbox One X, an outrageously powerful (and, at $499, equally expensive) game console that powers 4K and HDR gaming natively. The Xbox Game Pass program, a Netflix-style subscription program that offers access to a large library of games for $10/month.
And this week, the latter of those three got a major update: Starting with "Sea of Thieves" on March 20, all future Microsoft-published Xbox One games will arrive on Game Pass the same day that they're available to buy in stores.В.
For example: You could buy "Sea of Thieves" in stores on March 20 for $60, or  you could pay $10 for a a month of Game Pass and gain access to it and over 100 other games. Apply that same scenario to, say, the next major "Halo" game, or the next "Forza Motorsport" — it's a risky move for Microsoft, as it potentially cannibalizes its own retail sales.
But it holds obvious appeal for thrifty players. Who doesn't want to payВ less for games? Games are expensive!В.
Microsoft isn't the only company thinking this way, either: In 2014, Sony launched PlayStation Now, a subscription service (priced at $20/month or $99/year), giving players access to a library of over 600 titles for the PlayStation 3 and PlayStation 4 consoles. But where Xbox Game Pass titles are downloaded into your library, Sony's service streams them over the internet to your console.
The Xbox Game Pass program costs $10/month and offers access to over 100 Xbox 360 and Xbox One games. Microsoft.
On the flipside of that argument, games are expensive to make — thus the high cost at retail. And in the hit-driven video game industry, the major publishers still rely on early sales for the lion’s share of revenue they expect from their biggest titles.
Microsoft's Xbox lead, Phil Spencer, sees both sides of this argument. He has to — he's the guy in charge of making Xbox Game Pass a success, but he's also a guy who plays games himself. He wants his game development partners to be happy, but he also wants Xbox One owners to be happy.
When I spoke to him on the phone earlier this week, he explained some of the nuance behind the Xbox Game Pass program and where he sees subscription services going when it comes to gaming. The following is that conversation, lightly edited for clarity:
Ben Gilbert, Business Insider: If I'm EA or Activision or whatever — a so-called "third-party" game publisher — why would I put my games on Xbox Game Pass at launch? Is that even a goal here?
Phil Spencer, Microsoft executive VP of gaming (head of Xbox): Just like I say on the gamer's side about choice, I just look at us just giving our publishers and our developers choice as well. I'm not here to dictate the terms of how they deliver content and what avenues they choose. I think you're right that when you look at a big third-party, whether they're gonna look at shipping their games day and date in Game Pass is the option for them will be based on their business, not my business. For gamers themselves, the commitment I can make is to ship our first-party games into Game Pass.
But I will say from a discussion with third parties, I think everybody is excited about the innovation here. Because everybody has seen how subscriptions like Netflix and Spotify have brought in more listeners or more watchers or, in our case, more players. But how they will evolve their business choices will be up to them over time. Today, a majority of the games that are in Game Pass, but as you say, they're not day and date games — they're games that've been out for a longer period of time.
Phil Spencer speaking during an Xbox One press briefing at the game industry's annual trade show, E3. Kevork Djansezian/Getty Images.
BG: And that of course appeals to some people — a kind of "instant library" of games. But demand for newer games is exactly what drove Microsoft to institute this new policy for first-party games going forward. What, if anything, is Microsoft doing to get third-party games on Game Pass closer to launch?
PS: We're still within the first year of launch of Game Pass. The response has been great. We're continuing to learn and listen and have conversations with our third-party partners — and our customers, frankly — about things that they would like to see. I'm bullish on Game Pass' long term potential to allow people to play the games they want on the devices they want. And I think that, as we continue to build the audience for Game Pass, our discussions with third parties will continue to grow.
Game Pass wouldn't happen today without the third-party support we have. I think it's critical. And as we make these moves our third parties are right there asking what we learned.
And that's getting to a bit of another topic, but something that's worth hitting on: As I look at our first-party and the things that we want to do, one of the things that I've really been focused on over the last couple of years is how do we make sure our first-party is doing innovative things that can help expand the market for everybody. Not necessarily just going after genres where third-parties have success today, but can we try to do new things. This obviously isn't something a first-party is doing with their game specifically — it's just how a game launches — but it's an opportunity for us to take our first party, try something that's great for consumers, learn from that, share that with third-parties, and continue to grow the business.
And I think that's a critical role for us as a first-party publisher.
BG: Given that it's been about six months since launch, how has it been so far in terms of pick-up? Are you releasing any numbers today in terms of how many people are using Game Pass?
PS: We're not releasing any numbers. I will say that this is playing to a strength that we see on our platform. We've had a really great response to Game Pass, so that the customer voice in what's going on with Game Pass from our subscribers is something that we're very tuned into right now.
Select game from third-party publishers like WB and Capcom are available through Game Pass. Microsoft.
We look at this opportunity as something that, one, is a strength of our console — because it's available there. But also in the longer run with things like Mixer, and putting "Minecraft" on all platforms with cross-play. We're very much about reaching the gamer where they want to play, and in this case it's letting those games reach the gamer in the way they want to be reached.
So, I apologize for not announcing a number today. I will say that we're very, very happy with the success we've had with Game Pass, and we see this as a way of further investing into something that's working.
BG: What's the long-term goal for Game Pass? Do you think it, or something like it, will replace more traditional means of getting games (buying in a store/downloading)?
PS: I think it's a good question, and it's actually a good vein of conversation, because some people will draw almost a one-to-one analogy between a PlayStation Now or a Game Pass with a Netflix or something. Forget about one being download and one being streamed, but more that subscription model.
I think that business model diversity in video games is a strength of video games. It's something we should all make sure we don't take for granted, that when customers find a great game and they love it that they're willing to continue to invest in that game. And, frankly, when they're not, they're pretty vocal about not liking the business model diversity. We've seen some of that even in the last few months.
But that diversity that we have in our space is a real strength. We're not dependent upon one business model — there are games on your phone that solely exist because of ads and advertising. There are models out there that are completely based on the day one purchase of a game, and those games can be incredibly successful. We should love that.
And then we look at free-to-play, and episodic, and things like subscriptions — we should all take it as a real strength of the video game business that we're able to support so many different business models in a healthy way. I think it really provides a strength and foundation for a craft and a business that I love, that will keep us strong for decades to come. And not all media have that opportunity.
Microsoft Slashes Xbox One Price and Frees Netflix From Xbox Live.
Microsoft just lowered the price of the Xbox One to $399, and freed Netflix users from its unpopular Xbox Live Gold requirement. Will these two bold moves help the Xbox One catch up to Sony’s PS4?
Microsoft (NASDAQ:MSFT) recently made two bold moves addressing two common complaints about the Xbox One -- its high price tag and the Xbox Live Gold requirement to access popular apps like Netflix (NASDAQ:NFLX) and ESPN.
Desperate times call for desperate measures.
The Xbox costs $396 to manufacture without the Kinect, according to a teardown report from IHS. IHS also claimed that the PS4, which retails for $399, costs $381 to manufacture. Meanwhile, CNN reported that Nintendo 's (NASDAQOTH:NTDOY) Wii U Basic Set, which sells for $299.99, has a production cost of $228.
However, all three teardowns don't fully account for past research and development expenses and packaging costs, meaning that Microsoft, Sony, and Nintendo could still be selling their consoles at slight losses. Yet investors should remember their intention was never to make a profit through hardware sales, but rather to sell enough consoles to claim a slice of software sales.
Microsoft's removal of the Xbox Live Gold ($60 per year) requirement to watch Netflix and other services is clearly a response to Amazon , which mocked Microsoft's "double billing" strategy during the launch of its Amazon Fire TV set top box in April. Amazon's Fire TV, Sony's PS4, and other popular streaming devices like Roku and Google Chromecast don't require additional paid memberships to access Netflix content.
Netflix on Xbox One. Source: Xbox.com.
Both moves indicate that Microsoft is willing to do whatever it takes to get Xbox One sales back on track. The Xbox One is currently in last place in the eighth generation console race, shipping approximately 5 million units, compared to 7.5 million PS4s and 6.1 million Wii Us. In terms of sales growth, however, Microsoft is still faring better than Nintendo, which launched the Wii U a full year before the Xbox One or PS4 hit the market last November.
Microsoft's new tradition of backtracking.
Prior to its launch, Microsoft dropped a controversial requirement for Xbox One owners to constantly maintain an Internet connection to play games. It also decided to allow used games to be played, reversing an earlier plan to completely drop support for used titles. Both plans were intended to prevent gamers from sharing titles and buying used games, since they don't generate any revenue for major publishers like Activision and Electronic Arts .
However, Microsoft's new tradition of caving in to demands extends beyond the Xbox One. After finally dropping support for Windows XP on April 8, the company backtracked and threw stubborn XP diehards a lifeline after a dangerous exploit hit all versions of Internet Explorer earlier this month. Microsoft did the same with the Windows 8.1 update, extending its original upgrade deadline from May 13 to June 10.
These examples illustrate how far Microsoft has fallen since the days of Bill Gates, when the tech giant was stubborn, unapologetic, and willing to battle antitrust regulators across the globe to dominate the PC market. Today, Microsoft readily bows to consumer demands and inadvertently encourages users to never take its policies seriously.
A look back at Microsoft's Xbox One blunders.
Microsoft simply didn't think things through with the Xbox One. The Xbox One's predecessor, the Xbox 360, originally launched for $399 -- $100 less than Sony's PS3. However, the pricier PS3 still eventually outsold the Xbox 360 (82.8 million units versus 81.3 million units). Considering that Sony outsold Microsoft with a more expensive console during the seventh generation, it's impossible to understand why Microsoft decided to sell the Xbox One for $100 more than Sony's PS4.
Meanwhile, Microsoft became obsessed with the idea that the Xbox One would take over the living room with Kinect, Skype, and Internet Explorer. Therefore, Microsoft decided that making the Kinect a required part of the Xbox experience was worth the extra cost. It turned out that people simply wanted an affordable, powerful console to play games -- and the PS4 fit the bill perfectly.
EA's Titanfall , a rare bright spot for the Xbox One. Source: Microsoft.
The unpopular Xbox Live Gold requirement for Netflix could easily have been avoided with simple market research. Microsoft obviously wanted to reclaim the living room from streaming devices like Roku and Chromecast. However, it got greedy and decided to charge customers for services that had long been offered for free on multiple platforms. Sony noticed that wasn't a line to be crossed, and assured customers last June that a PlayStation Plus account wouldn't be required to access Netflix, Hulu, or other popular services.
Much of this disorganization should be blamed on Xbox head Don Mattrick's abrupt departure last July. Microsoft then left the Xbox division without a single official leader for nearly nine months , before CEO Satya Nadella finally promoted Phil Spencer, the chief of Microsoft Studios, to lead the division in March.
The moral of Microsoft's story.
First and foremost, properly assessing the market environment matters. Microsoft thoughtlessly launched a console that was $100 more expensive than a formidable competitor, then made the package even more unattractive with extra fees. Simply making the right choices to start with -- as Sony clearly did with the PS4 -- can save a company from embarrassing backtracking.
Last but not least, leaders matter -- Microsoft might have avoided all this grief if by simply appointing a dedicated leader to the Xbox division before the console launched last November.
Leo Sun owns shares of Google (C shares). The Motley Fool recommends Amazon.com, Google (A shares), Google (C shares), and Netflix. The Motley Fool owns shares of Amazon.com, Google (A shares), Google (C shares), Microsoft, and Netflix. Try any of our Foolish newsletter services free for 30 days. We Fools may not all hold the same opinions, but we all believe that considering a diverse range of insights makes us better investors. The Motley Fool has a disclosure policy.
Leo is a Tech and Consumer Goods Specialist who has covered the crossroads of Wall Street and Silicon Valley since 2012. His wheelhouse includes cloud, IoT, analytics, telecom, and gaming related businesses. Follow him on Twitter for more updates!
Xbox One's Netflix-Style Game Pass Service Adding These 7 Games In December.
Come December, all the mainline Gears of War games will be in the Xbox Game Pass library.
Last updated by Eddie Makuch on November 21, 2017 at 4:04PM.
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Microsoft has announced the next wave of Xbox Game Pass titles. Coming on December 1 to the Xbox One service are seven games, including some big names like Gears of War 4 and the original Mass Effect. When Gears of War 4 is added, it will mean that every Gears of War game is now in the Xbox Game Pass library. The others include Gears of War 1-3, along with Gears of War: Judgment and Gears of War: Ultimate Edition (which is a remaster of the first game).
To encourage people to sign up, Microsoft has cut the price of a one-month Game Pass membership to just $1 for new subscribers. This promotion runs until November 27. After your first month, you'll have to pay $10 per month to continue. Alongside this, Microsoft is offering one-month Xbox Live Gold memberships for just $1 if you're a new subscriber.
In other Game Pass news, Microsoft will launch the service in Korea on December 1, becoming the 40th market where you can use Game Pass. There are more than 100 games (including backwards-compatible Xbox 360 titles) in the Game Pass library, including Metal Gear Solid V: The Phantom Pain, Halo 5, and Sunset Overdrive. You can see a full roundup of all the Xbox Game Pass titles here.
How to Watch Netflix Movies on Xbox.
Netflix is an on-demand video streaming service that allows users to access content through a number of platforms, including Xbox 360. Using your Netflix.com account, you can access the service through your Xbox LIVE membership and stream content directly to your TV via your console. Start with Step 1 for more detailed instructions on how to watch Netflix on your Xbox.
Steps Edit.
Method One of Two:
Method Two of Two:
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The Xbox uses your WiFi signal.
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